Getting back into a visit you already started

If you started a visit and then backed out of it — you closed the app, your phone locked, you switched to your tablet — open the stop again and tap Resume Service. You’ll drop back into the visit exactly where you left off, with everything you’d already recorded still there.

Why the button changes. A stop you haven’t touched says Start Service. A stop you’ve already started says Resume Service. PoolHelm swaps the label so you never have to wonder whether tapping it will wipe your work. It won’t.

Working across two devices — say you start on your phone and pick it up on a tablet — is fine. Both devices are looking at the same visit, not two copies of it.

If you tap Resume Service and something still seems wrong — the visit looks empty, or the app says the stop isn’t available — don’t start over and re-record everything. Tell your office; they can see the record on their end.