Skipping a stop you can't complete

Sometimes a stop can’t happen: the gate’s locked, there’s a dog loose in the yard, the pool’s drained, nobody’s home and you need access. Open the stop and skip it, with a reason.

What happens after you skip

• Your office finds out right away. The skip shows up on their Today page as soon as you tap it — you don’t need to call in as well, though a call is never wrong when it’s urgent.
• The customer doesn’t lose their visit. PoolHelm automatically carries the stop to your next service day — the next day your company actually works — and drops it into the best spot on that route. It’ll be labeled “Carried over” so everyone knows why it’s there.
• It only moves itself once. If the same stop gets missed a second time, PoolHelm stops shuffling it and hands it to your office to decide. That’s their call, not yours.

Give a real reason. The reason is what your office sees, and it’s what they tell the customer. “Gate locked, no code on file” gets the problem fixed. “Couldn’t do it” doesn’t.

Don’t skip a stop you’ve already started. Finish it if you can. If you genuinely can’t, skip it and say so in the reason so the office knows there’s a partial visit on the record.