Viewing a finished visit

Once you complete a visit, you can still open it to look back at what you recorded — the readings, doses, tasks, and photos — but it opens read-only. The app won’t let you edit a finished visit.

This is on purpose: it keeps the record honest, so what the customer saw in their service report always matches what’s on file. If something genuinely needs correcting after the fact, tell your office — they can sort it out on their end.

One exception you might notice. If you finished a visit while you were offline and your phone syncs afterwards, work you recorded before finishing can still land on the record a few minutes later. That’s the offline sync catching up, not something going wrong.