AI and weather preferences
Settings → AI Preferences controls how loudly PoolHelm’s automatic features talk to you. Weather settings live here now — they used to be on the Organization page.
The three weather controls
- When should PoolHelm ask you about a stop? — Off, or “Alert me — I’ll decide.” There is deliberately no option that reschedules a customer for you.
- Email customers on weather skips — whether Skip & Notify sends the customer the reschedule email straight away. Turn it off and a weather skip becomes a purely internal action.
- Send me a test weather email — sends the exact customer template to your own login address so you can read it first. Nothing goes to a customer.
What actually triggers an alert
Rain chance never does. PoolHelm asks you about a stop only when thunderstorms are likely at that stop’s arrival time on two readings in a row, or when the National Weather Service has issued a warning covering it. There is no threshold to adjust — the bar is the same for everyone, and it is set high on purpose so that an alert means something.
“More controls coming soon”
Two other sections — route planning and your morning briefing — say exactly that. The features work: routes get built, the briefing arrives every morning. The settings to tune them aren’t built yet. Nothing is broken and nothing is switched off.
PoolHelm will not skip a stop for weather on its own. There’s no switch for it, on purpose. AI catches the storm. You make the call.
See also: “Weather alerts and customer notifications.”