Drive times and address checks

Two things PoolHelm works out for you when it builds a week: whether it can trust an address, and how long the driving takes.

How addresses get checked

Every address is checked when it comes in. Three outcomes:

• Rooftop-accurate — high confidence, ready to route.
• Valid but rural — medium confidence. The exact parcel can’t be pinned, so PoolHelm keeps your own coordinates rather than guessing.
• Bad or made-up — flagged for you, and never silently added to a route.

Each build re-checks a batch of unresolved addresses, so that backlog clears over time.

What the drive-time figures mean

Each day header reads “~53m driving · 8 stops”, and each tech carries a weekly total like “~2h 19m driving this week”.

• Counted: the drive out to the first stop, plus every leg between stops.
• Not counted: the drive home. Your tech’s commute home is their time, not your company’s.
• No usable address at either end? That tech’s day is drawn with no start point, and the figure is measured from the first stop. Fix the address at Settings → Team.

See also: “Add a new customer to an existing route” and “Choose the days you service.”