Update your card, or cancel
Both live under Billing, along with your plan, your renewal date, and where your trial stands.
Anything that touches your card or your plan hands you off to a secure page hosted by Stripe. Your card details are handled by Stripe and are never stored by PoolHelm.
Update your card
- Go to Billing.
- Choose to manage your subscription. You land on a secure page hosted by Stripe.
- Update the card there, then return to PoolHelm.
Cancel
- Go to Billing.
- Choose to manage your subscription, then cancel.
What canceling does. Inside the 30-day trial, you aren’t charged anything. If you’ve already been billed, you keep full access through the end of the period you paid for, and you’re not billed again. Nothing is deleted the moment you cancel.
Switch between monthly and annual
That happens on the same Stripe-hosted page. If you don’t see the option you’re after, email support@poolhelm.com and we’ll switch it for you. Your locked price carries over either way.
Worth knowing. Only the owner can act on billing. Managers see the Billing page, but the buttons that move money — manage, restart, cancel — are the owner's. Nobody cancels your software by accident.