PoolHelm is slow or stuck

A stalled request is the usual cause, and it doesn’t recover on its own.

1. Reload the page.
2. Check your connection. A connection that keeps half-dropping is worse than none: a request can hang 30 to 45 seconds before it fails. With no signal at all, PoolHelm works offline and tells you so.
3. Switch networks. Off the site Wi-Fi onto cell data, or the other way round.
4. Try a different device. It tells you whether the problem is your machine or your account.

If a tech is stuck mid-visit, they should not start the visit over. Everything after Start Service works offline and syncs when the signal comes back.

Happening constantly, on more than one device? Email support@poolhelm.com with what you were doing and roughly when.

See also: “What happens with no signal?”