A tech called out — what now?
Open that tech’s route and use Reassign all for today. It hands their remaining stops to one or more other techs in a single move.
It only touches today. The customer’s regular weekly schedule stays exactly as it was.
What moves
- Moves: only the stops that haven’t been started yet.
- Stays put: anything already finished, already started, or already skipped. A stop with a tech standing at the pool can never be moved out from under them.
How it behaves
- You choose who picks up the work. Every active tech is offered, including a tech with no route today. Pick her and PoolHelm creates her day on the spot.
- It’s one action. Either the whole move succeeds or nothing changes. You’ll never get a half-moved day.
- Each tech who picks up work gets one short in-app message. Not a stream of notifications.
- Only owners and managers can reassign. That’s enforced by the system itself, not just hidden in the interface.
Moving one stop instead
Use the per-stop Reassign with AI. It finds the best slot on another tech’s day and shows you the trade-off before you confirm — “Move to Jane — after stop #6, adds ~9 min drive.”
If that tech starts or finishes the stop in the seconds before you confirm, nothing is applied and PoolHelm tells you. It won’t overwrite live work.
See also: “How PoolHelm builds your routes” and “Run your day on the Today page.”