Why doesn't my invoice look right?

No chemical line? Three checks: Bill Chemicals Separately is on under Settings → Organization; the chemicals came from your truck, not the customer’s supply; and the product has a workable cost and unit.

• The price looks wrong. Read that row’s chip in Settings → Chemical Products. Amber BILLS AT COST means no markup set.
• The amount is too low. A referral credit comes off as a negative line.
• You can’t edit it. Only drafts are editable. Void it and create a corrected one.
• You can’t void it. A payment is recorded against it. Refund the payment in Stripe first.
• Paid but still says unpaid. Card: Sync with Stripe. Cash or check: use Record payment.
• Autopay charged nothing. No card is saved, or you’re inside the hour — charges run about an hour after sending.

See also: “How invoicing works” and “How chemicals are billed.”